Monday, August 20, 2018

What animals teach us about customer relations

Scientists and philosophers have spent a lot of their time and energy trying to describe what makes humans different from animals. So have economists.

Blue-striped cleaner wrasses at work. Photo by Gregory R. Mann
But it turns out that animals have economic market behaviors similar to humans, such as customer differentiation (a fish called the cleaner wrasse) and bidding out their labor (the paper wasp).

For this blog post I am indebted to Stephen J. Dubner's "The Invisible Paw" podcast. He interviewed a scientist who described how the cleaner wrasse, which removes parasites and dead scales from other fish, treats its "clients" in line with the principles of market economics. (Photo is from the WildCoastBlog).